B&D System Engineers

ICT Solutions

Managed ICT Services

Our vast years of experience and staff complement of highly skilled, specialised professionals allows us to offer ICT consulting to our clients, taking the guesswork out of purchasing, installing and maintaining your ICT systems. Hiring your own team of ICT specialists can be prohibitively expensive, even for large companies. B&D System Engineers solves this problem by offering ICT consulting services, which puts a team of skilled IT professionals at your disposal for whatever reason you may need them. From needs analysis, infrastructure review, solution design and procurement, to installation and resource management, our consultants will be able to steer you in the right direction.

Benefits of an ICT Managed Service

Our ICT and computer consulting services offer you the following benefits:

  • Unlimited remote and onsite ICT support
  • Quick response times
  • Reduced ICT support costs
  • A significantly reduced risk of network failure
  • No additional overheads

Enterprise-Wide ICT Managed Services

We can provide the following enterprise-wide IT consulting services to business:

  • Network assessments and installations
  • Network implementation and automated maintenance
  • Remote monitoring and secure, off-site backups
  • Virus and spam filtering
  • ICT Security and Firewalls
  • Helpdesk service – Call logging and tracking / Remote Support
  • 24/7 Support, Remote or on-site support
  • 3rd Party vendor management

You get all of these significant benefits, without the additional overheads that would be involved in assembling your own in-house ICT team.

What’s more, you get highly experienced and qualified engineers and ICT maintenance professionals that have the skills to help you to make intuitive decisions and get down to the source of your ICT related problems fast. It’s like having your own world class team of ICT consultants, for a fraction of the price.

For more information on any of our affordable ICT managed solutions, call us on 012 663 1515

"Total Care" IT Support Contract Overview

ICT Support Services

  • Unlimited Help Desk support
  • Unlimited Remote support for desktops, servers and firewall
  • Onsite support for desktops, networks and servers
  • IT support hours (8-5pm weekdays)
  • Emergency support after hours; Saturdays, Sundays and Public holidays
  • Unlimited user administration, system add, moves and changes
  • Preventative maintenance with 24x7 monitoring and alerting
  • Third party vendor management
  • Monthly health checks and performance tune-ups

IT Security

  • Patch Management
  • Managed Anti-Virus and Anti-Ransomware
  • Managed Cloud Security for your email
  • Managed IT Security and Firewalls
  • Managed Internet Content and Web filtering

ICT Communications

  • 3CX Patch Management - Hosted or On-Site
  • Extension Management
  • Call Management and reporting
  • Failover Trunks, Always online Management

Backup and Disaster Recovery

  • Monitored onsite backups to local NAS drive
  • Monitored offsite backup replication to our data center for your critical data
  • Server backup monitoring and alerting
  • Restores and recoveries for files and folders data or complete system and server restores to dissimilar hardware in case of a disaster

Services Offered

  • Consulting services
  • IT assessments and network audits
  • Cost and budget planning
  • Procurement - hardware and software
  • Fibre and Wireless Broadband Internet connectivity
  • Email and Website hosting - Microsoft 365 and Google apps for business
  • 3CX PABX phone systems - Hosted and On-premise - VOIP
  • Voice and data cabling services - ICT Infrastructure installations and maintenance

Let’s Get Started

Are you ready for a better, more productive business

Contact Us
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Address

Centuria Office Park, Unit 8,
265 Von Willich Street, 
Centurion

Support Desk

Tel 086 123 HELP (4357)
Open 08:00 – 17:30, Mon – Fri

Remote Support

Head Office

Tel 012 663 1515
Email enquiries@bdse.co.za

Support Ticket