ICT services are essential – especially during lockdown

ICT services, have been classified as “essential services” by the President – and confirmed in the regulations issued under section 27(2) of the Disaster Management Act, 2002, on 25 March 2020.

Our government has made it clear that it is an urgent priority to expand and maintain our country’s business sector networks to allow South Africans to work, study and interact online.

In support of this key directive, we assure customers that we have deployed our organisation’s resources towards ensuring our personnel, infrastructure, policies and procedures are in place. We do this in order to continue to support our entire range of ICT services, as we are obliged and mandated to do.

Supporting customers is our priority


We are fully operational, and the following critical customer service departments continue to run:

  • Remote / On-Site support
  • Managed services and advanced customer support desks
  • Network and infrastructure managed & support

Installations and projects continue with as little interruption as possible, subject to the enhanced safety policies we have implemented. Our Finance, Account Management and Sales teams are working remotely and continue to service our customers.

Safety practices to keep us all safe

We are uncompromising in our goal to ensure our new customers are provided with services, and our existing customers remain fully operational. We are also steadfast in ensuring the safety of our team and that of our customers.

To this end we have implemented all the policies as directed by our government and institutions such as the World Health Organization. Including, but not limited to, the following:

  • Equipping all our administrative and support personnel, to work from home, adhere to the lockdown regulations, and continue their essential functions in servicing our customers and business partners.
  • Utilising all technology at our disposal to ensure the efficient operation of our organisation, uninterrupted communication both internally and with our valued stakeholders.
  • Ensuring ongoing levels of hygiene throughout our operation.
  • Educating our field personnel, enforcing required personal hygiene practices, and equipping them with personal protection equipment (PPE) – (masks and hand sanitiser). These practices ensure the safety of our customers and employees when conducting on-site technical work.

Our priority is the continued safety of our customers and staff. We ask that our customers provide us with any relevant feedback at or at 012 663 1515.