Customer Care

We are always ready and willing to assist and resolve any technology issues you may have.

The key to our business is tech support because regardless of how effective our state-of-the-art monitoring and management software is, regardless of how efficiently we setup our customers’ networks and regardless of how much money we save our clients it is ultimately the day-to-day communication that our clients have with our technicians that will result in a positive impression of our business. We honestly believe and know that if our clients have a poor experience with one of our technicians, no amount of hi-tech equipment, money or software is going to repair that relationship. Therefore we do everything in our power to prevent that from happening.

We also realize that our technicians need to be empowered with state-of-the-art software and equipment and hands-on training in order to do their job effectively and proficiently. For this very reason, B&D System Engineers has invested in management tools and in-house training that gives our technicians an edge when dealing with our clients.