Customer Care

At B&D System Engineers we do care about our clients, a lot!

We are always ready and willing to assist and resolve any technology issues you may have.

The key to our business is tech support because regardless of how effective our state-of-the-art monitoring and management software is, regardless of how efficiently we setup our customers’ networks and regardless of how much money we save our clients it is ultimately the day-to-day communication that our clients have with our technicians that will result in a positive impression of our business. We honestly believe and know that if our clients have a poor experience with one of our technicians, no amount of hi-tech equipment, money or software is going to repair that relationship. Therefore we do everything in our power to prevent that from happening.

We also realize that our technicians need to be empowered with state-of-the-art software and equipment and hands-on training in order to do their job effectively and proficiently. For this very reason, B&D System Engineers has invested in management tools and in-house training that gives our technicians an edge when dealing with our clients.

State-of-the-Art Ticketing System

Ease of use; simply click our support logo on your desktop;
Ensure that your problem is known and scheduled for repair;
Always know where in the pipeline your problem is;
Rest assured that our technicians and management as well as you will monitor the progress of a problem until it is solved.

State-of-the-Art Management System

Our system allows our technicians to manage their daily routine tasks and duties quickly and efficiently;
This results in them being able to deal with any new queries or issues quickly and efficiently as well.

State-of-the-Art Monitoring System

We monitor and evaluate situations all the time;
Our monitoring system ensures that our technicians have a birds-eye-views of the processes happening on any of our client’s networks;
In most cases, we will know a problem has happened before you do.

State-of-the-Art Remote Support

Our technicians are able to take control of your computer via the internet and in most cases solve the problem without leaving their desks.
Common repairs available with remote computer support are virus and spyware removal, computer optimization, registry repair, device driver problems and other internet and e-mail related issues.

*Please note that not all errors can be fixed using remote support. Remote desktop repairs are ineffective for computers that are not able to reboot or have hardware issues. 

Let’s Get Started

Are you ready for a better, more productive business